Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Thread Tools Search this Thread Display Modes
Old 11-03-2015, 06:40 AM
stewa78 stewa78 is offline
Aspiring Member
Join Date: Jun 2014
Posts: 1
stewa78 has 10 reputation points
Default How to share analog trunk # with fax

have a customer (ipoffice 500 v2) that only has 2 analog trunks in a hunt, but wants to share her analog fax machine with the secondary number.

Is there even a way to do this or does she need a dedicated number to route to the fax?
Reply With Quote
Old 11-03-2015, 10:21 AM
thiel2 thiel2 is offline
Join Date: Apr 2013
Posts: 355
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points

Comes down to the question, how do you know it is a fax coming in before you answer the call?

If you route Line 2 to the phones just like Line 1, then the users will answer the incoming call, hear incoming fax CNG tone, and transfer the call to the extension number of the Fax machine. Give them a User button for the Fax extension to make it easier.

Or, you could have an automated attendant answer line 2. Don't record a greeting on it, make the inactivity timer something like 6 seconds, and the Fax selector code the Fax extension. In the Incoming Call Route, make your Main hunt group the fallback destination. Call will ring in, the AA will answer with silence, if it detects the Fax CNG tone, call will automatically go to the fax machine, if not, after the delay, will ring the phones. If you want to get fancy, get a recording of ring-back tone, use the LVM greeting utility to convert it to a .clp file, and upload that as the greeting for the auto attendant, so the caller will think the call is still ringing when the AA is listening for CNG tone
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 02:57 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.