Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Thread Tools Search this Thread Display Modes
Old 11-11-2012, 07:26 AM
ypanga ypanga is offline
Aspiring Member
Join Date: Nov 2012
Posts: 1
ypanga has 10 reputation points
Default Call billing and Accounting Issue with Avaya Aura.

Hi friends,
We are using Avaya Aura Communication manager 6.1 on G450 (s8300). For billing purpose we installed an application. But the missed calls billing is not working properly.
  • An incoming missed calls shows in billing system as answered call instead of missed call. for example, when AA(Auto Attendant) is playing, I dialed one for sales. Even the sales people don't attend the calls, it shows as answered calls in billing application dash board.Besides also show the duration of this ringing time. Actually it is a missed call.
  • Second issue is dial by extension number billing is not working. For example the AA is playing, I dialed 100 as dial by extension. The call forwarded to 100 and the end user picked the phone. But the destination number in billing system shows as my number to 800. Here 800 is AA Number.
  • Third on is internal call is not showing in billing system.
For this issues what modifications I have to make in CDR configurations. Could you please help me with required configurations.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:23 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.