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Old 07-13-2010, 01:28 PM
rellerbrock rellerbrock is offline
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Default CCE Reporting Values

Is there a document that describes what each field in CCE 4.0.1 Reporting is displaying?

For example
TotalInteractionsArrivedThisInterval. What is the "Interval"?
TotalInteractionsArrived. What timeframe does this cover?
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Old 07-14-2010, 05:47 AM
k2cinswedenab k2cinswedenab is offline
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Hi

There is the Avaya Contact Center Express Release 4.1 Reporting User Guide. (in the docs foldder on the DVD media)
Altough there isnt much detail of the Real-Time Reports but there is details for History.

Real-Time Interval and Shift is defiened in IDS Voice & Presence .ini file.
The TotalInteractions is a culminative value and resets every time you start the application or IDS Services.

Regards Andreas
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