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Old 08-18-2016, 11:51 AM
cc12 cc12 is offline
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Join Date: Feb 2015
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Hi,

For the r14.1auxaa.k,we find calls waiting when agents are available on certain skills.Happens regularly.
The phantom call gets cleared after an hour or so.
Is there a workaround for the same? Or any patch for this version.

thank you!
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  #2  
Old 08-19-2016, 12:12 AM
shaikht shaikht is offline
Genius
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Join Date: Feb 2010
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shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
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Hi,

It was known issue on all previous versions and fixes were done on CM and CMS side to handle events. Totally it was fixed in r16 so may be upgrade CMS to avoid stuck call.

I hope it helps.
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