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Old 02-07-2014, 03:39 AM
dhabela dhabela is offline
Join Date: Feb 2014
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Default CMS Supervisor error

I have got problems with new CMS Supervisors users. When I add new user (normal od administrator), I can't access the Dictionary or Exceptions operations.
If I try, the Supervisor displays such error:
Unable to complete request operation for task Avaya CMS Supervisor. This task is being terminated, contact Technical Support.
GetTaskIdx Failed for task: 2002 winid: -32768
Finction: Main: GetFormIdx

And then hungs for a long while, displaying message: "Process pending..." and exits after few minutes.

But the user can access Dictionary and all other CMS options via ssh console. So the problem is only with Supervisor application. Supervisor and CMS version: 16.3


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Old 02-10-2014, 04:47 AM
shaikht shaikht is offline
Join Date: Feb 2010
Posts: 246
shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points


Reinstall supervisor with deleting all existing registries or upgrade the supervisor version to r17 LA.18 if it make some difference.
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Old 02-11-2014, 07:58 AM
dhabela dhabela is offline
Join Date: Feb 2014
Posts: 9
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Solution Confirmed

I found a solution. The error occurred probably because previously the new users were added from the operating system console (CLI). So now I have added them again but via the CMS Supervisor instead of CLI, and now it's working without problems.

Last edited by rbrookes; 02-12-2014 at 05:35 AM.
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