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Old 08-01-2016, 04:41 AM
downe14 downe14 is offline
Join Date: Jun 2016
Posts: 8
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Default Avaya communicator for Skype not auto starting.

We have an ACM 6.3 solution and are currently rolling out the "Avaya communicator for skype for business" client.

It is configured to run in mixed mode with desk phone as the preferred option.

windows env is:

Windows 10 desktops/laptops
Office 365 (premise email)
Skype for Business 2016 (cloud based)

After the client is installed for the first time and I log into the laptop I open skype and it logs in ok, I then launch the Avaya Communicator from Tools and the tool bar opens and I enter the pin number and the softphone logs in ok. I can make and receive both voice/video calls ok in both desk phone and computer mode.

If I then restart the laptop when I then log in Skype starts automatically but the Avaya communicator does not. The install instructions state that it only needs to be launched manually the first time but should open automatically every time skype starts there after.

Has anyone seen or encountered this issue?
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