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Old 09-23-2012, 08:40 PM
jacko jacko is offline
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Default IP Office 500 and one-x integration with Outlook

Recently had a IP office 500 install, with one-x portal server deployment. We have some users wanting to use the desktop and MS Outlook extensions. The integration generally works well, except that the right click/dial from Outlook contacts doesn't pay attention to the windows dialing rules (i.e. dial 9 to get out) and the dial from outlook never gets an outside line because it's not dialing a nine first. Is there anyway to get the one-x portal integration to use the windows dialing rules. Updating all the user contacts to have extra 9 at beginning is not an option, as this would break cell phone contact lists that also feed from the outlook contacts.

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Old 10-17-2012, 08:46 PM
wittd wittd is offline
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Did you in stall the TAPI driver on the user CD on the user's computers first?
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one-x portal outlook ext

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