Avaya Support Forums  

Go Back   Avaya Support Forums > Messaging

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-25-2014, 06:09 AM
taylorsherman taylorsherman is offline
Member
 
Join Date: Apr 2014
Posts: 3
taylorsherman has 10 reputation points
Default Voicemail Pro - Email not working for single user

About a month ago I experienced an issue where one users voicemail was landing in the wrong mailbox. This issue was fixed by our vendor; the resolution was removing the account and extension and recreating it.

Since then the account has been fine. Yesterday I was asked to enable voicemail to email for this same account. I have triple checked that the settings and address are correct, however messages are not being emailed. Noting of course that this is working for all of the other users.

Is there anywhere within the system status app or voicemailpro app that I can trace the actions being taken. Or log files perhaps? Has anyone every experienced similar issues?
Reply With Quote
  #2  
Old 09-25-2014, 10:25 AM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
Posts: 340
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points
Default

Here's a comprehensive page on troubleshooting Voicemail Pro
http://www.redtelone.com/ipohelp/HOW...cemailPro.html
Reply With Quote
  #3  
Old 09-25-2014, 11:47 AM
taylorsherman taylorsherman is offline
Member
 
Join Date: Apr 2014
Posts: 3
taylorsherman has 10 reputation points
Default

Definitely helpful. Decoding the log is the tricky bit.

I don't see any reference to email in a working example or with my broken user in the logs during the voicemail procedure. Also, nothing that looks like an error listed during the procedure in the logs.

I even turning on the SMTP option for the TRACE of which there is no reference in the log.

Does it not actually capture the portion of the procedure for sending the email?

I completed a packet capture for a working account and compared it to the non-working account. The capture for the working account clearly shows SMTP traffic from the VMPRO server to our mail server, the capture for the non-working account does not.

Last edited by taylorsherman; 09-25-2014 at 12:26 PM. Reason: Update
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 04:07 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.