Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 11-10-2014, 05:11 PM
bennylu bennylu is offline
Join Date: Mar 2011
Posts: 221
bennylu has 10 reputation points
Default IVR comes error

It seems the IVR module is quite fragile. It has happened several times that all the calls went straight to the error exit of the IVR module. I had to restart the watchdog to fix the issue. I checked the event viewer and could not see anything happened when the IVR went down.
Reply With Quote
Old 12-28-2014, 12:51 PM
bqdoan bqdoan is offline
Join Date: May 2014
Posts: 2
bqdoan has 10 reputation points

@bennylu: I got the same problem with you. I have to restart Watchdog service then IPOCC works for a couple of hours. If I reboot the IPOCC server then it keep working for few days. The problem doesn't happen when there is no logged in agent.
Have you got any solutions yet?
Reply With Quote
Old 01-05-2015, 10:57 AM
sfrits sfrits is offline
Join Date: Mar 2011
Posts: 49
sfrits has 10 reputation points

If you are on 9.0 release might want to look into patch IPOCC9.0.3701.1446
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:29 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.