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Old 08-21-2014, 12:16 PM
hays7 hays7 is offline
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Default Incoming call routing

I'm curious to see if this is possible or not (without buying any extra equipment)

I'm trying to route calls from a certain area code to xxx destination UNLESS the calling party exactly matches one of our DID numbers.
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Old 08-22-2014, 02:53 AM
richa164 richa164 is offline
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what system are you using ??
What ever it is IPO or CM there is no issue in routing calls based on CLID , but can you clarify exactly what you mean by "matches our DDI"
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Old 08-22-2014, 12:06 PM
hays7 hays7 is offline
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Sorry, IP Office 500 software version 7.
I can capture everything from say the 813 area code and direct it to XXX (number/shortcode/voicemail/etc)
However, if someone dials MY phone number (405-xxx-xxx) from the 813 area code I need it to come to me directly instead of the redirected place.
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Old 08-25-2014, 08:42 AM
zakabog zakabog is offline
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Do you already have the catch all for 813? If so then all you need to do is copy that and put the DIDs in, the PBX will send the call to whatever matches most specifically. So if someone dials a specific DID that you have defined in the incoming call routes it'll match that before any wildcards.
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