Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-24-2011, 08:07 AM
pkluge pkluge is offline
Member
 
Join Date: Mar 2011
Posts: 7
pkluge has 10 reputation points
Default CPPiv and CPPM VXworks flash cards

Does anyone know what flash card is available to reduce the chance of corruption and system outages- we know the M2p and M1 cards are bad. but that seems to be all we can get- any help would be appreciated
Reply With Quote
  #2  
Old 03-27-2011, 05:01 PM
burged burged is offline
Whiz
 
Join Date: Mar 2011
Posts: 43
burged has 10 reputation points
Default NORBELACF1GM1U-L or NORBELLCF1GM2PU

Avaya has recently received reports of sites having issues with compact flash memory used as the Fixed Media Device (FMD) on the NT4N39AAE5 CPP IV processor used on CS1000M systems. The FMD memory in question is the M1 or M2 versions as marked at the end of the compact flash identification label.

Indications are that the issue is restricted to compact flash devices with the following markings:

NORBELACF1GM1U-L or NORBELLCF1GM2PU




The issue was not found on the previous version of compact flash:

NORBELUCF1GBJ-L or the SDCFB-1024-834 (Sandisk).


My opinion is that this problem is completely random. The possibility of obtaining defective cards has existed since Release 4.5.


Last edited by burged; 03-27-2011 at 05:03 PM.
Reply With Quote
  #3  
Old 03-28-2011, 03:38 AM
pkluge pkluge is offline
Member
 
Join Date: Mar 2011
Posts: 7
pkluge has 10 reputation points
Default thanks

I agree this issue seems to be randon, but many symptoms can reveil an event. /u and /e drives missing, patch files gone, node files gone, along with the reboot loops. We are having issues finding the older cards, since they were MD'ed a while back. all systems seems to be shipping with the affected cards, as well as all of the repair stock. The new bulletins mention that this only affects CPPiv, where we have also seen this on CPPM in a Vx works environment (not Co-res). we have been chasing this issue for about a year and a half, I just want to stop the ticking on the time bomb. Thanks for the reply
Reply With Quote
  #4  
Old 03-29-2011, 11:09 AM
burged burged is offline
Whiz
 
Join Date: Mar 2011
Posts: 43
burged has 10 reputation points
Default Solution Promised

One of my cases just got an update, as follows:

"Avaya has identified the root cause of the Fixed Media Device (FMD) corruption issue currently being observed on the CPP4 processer platform. This is a VxWorks s/w driver interaction failure when combined with the newer compact flash cards provided by the Simple Tech (STEC) manufacturer. A patch will be provided to correct this on Rel. 6.0, 7.0, and 7.5 on CPP4 and CPPM platforms by COB Friday, April 1. Testing is currently under way. Patch number to be provided later in the week"
Reply With Quote
  #5  
Old 04-05-2011, 06:20 AM
burged burged is offline
Whiz
 
Join Date: Mar 2011
Posts: 43
burged has 10 reputation points
Default

MPLR30863 is available for CPPIV (CPP4) on release 6.0 to address the FMD corruption problem. Follow your Avaya support process to obtain the patch, it is not public on ESPL at this time.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 09:58 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.