Avaya Support Forums  

Go Back   Avaya Support Forums > Enterprise PBX Communications Systems

Thread Tools Search this Thread Display Modes
Old 06-08-2012, 06:54 AM
thrasonic thrasonic is offline
Aspiring Member
Join Date: Jun 2012
Posts: 1
thrasonic has 10 reputation points
Question Problem with coverage path

Hi all. We changed a very popular number here from a station to a vdn (x4357). It happens to be our helpdesk number. We created a new helpdesk number that is x-ported to be used for providing ringing call appearances on the helpdesk tech’s phones (x6983 – it’s programmed as a 6408d+). We created a vector with time of day routing to work with the vdn. We were worried about people realizing they could circumvent the new vdn by dialing x6983 directly so we were thinking we could use a custom coverage path that points all calls to x6983 to the new vdn 4357. The problem is that calls aren’t going to coverage when they’re routed to vdn 4357. When they’re routed there the tech’s phones ring as they should, and you hear the beep tone after 4 rings indicating it should go to coverage (voice mail) only it never does – it just rings and rings and rings. I setup everything with basic defaults like many other vdn’s and vectors we have and use. Any thoughts? The issue seems to be coming from the coverage path alone so help figuring this out would be great.
Attached Files
File Type: docx Doc6.docx (251.0 KB, 6 views)
Reply With Quote
Old 08-07-2012, 12:56 AM
qtu qtu is offline
Aspiring Member
Join Date: Apr 2012
Posts: 2
qtu has 10 reputation points

Hi Thrasonic,

I'm a Tier 3 engineer from AVAYA,

.Which products, software version / service packs is/are currently running on the server or platform?
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 06:59 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.