Avaya Support Forums  

Go Back   Avaya Support Forums > Small and Medium Business Communications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-21-2011, 04:01 AM
varuna varuna is offline
Member
 
Join Date: Jan 2011
Location: Sri Lanka
Posts: 7
varuna has 10 reputation points
Default 1403 Digital phone Doesn't Work after upgrading IPO 7.0.23

Today I update the IP Office Manager Application to 7.0.23 . and Also I download the bin files and copied it to Manager folder. It doesn't display to update bin files when I updating IPO Box. Now on 1403, it displays Waiting FW Upgrade.
Can anyone help me.
thanks
Reply With Quote
  #2  
Old 09-22-2011, 07:40 AM
pdgavin pdgavin is offline
Guru
.
 
Join Date: Aug 2010
Posts: 167
pdgavin has 10 reputation points
Default 1403 Digital phone Doesn't Work after upgrading IPO 7.0.23

You may need to use Manager to upload the phone files. In Manager go into Embedded File Management and choose either Upload Phone Files or Upload System Files depending wheter this is an IP500v2 or IP500v1. If you are not using the embedded memory card make sure that you have the Phone File Server Type setup properly to manager in the IP Office config in the System Tab.

Phone File Server Type: Default = Custom. Software level = 5.0+.
For IP (H323 and SIP) phones using the system as their DHCP server, the DHCP response can include the address of a file server from which the phone should request files. The setting of this field control which addresses are used in the DHCP response.
Phone File Server Type
DHCP Response uses...
HTTP Source
TFTP Source
Custom
HTTP Server IP Address
TFTP Server IP Address
Memory Card
LAN IP Address
LAN IP Address
Manager
LAN IP Address
Manager PC IP Address

Custom
The DHCP response provided to phones it is supporting contains the TFTP Address from the TFTP Server IP Address above and the HTTP Address from the HTTP Server IP Address above.
Memory Card
The system will respond to file requests from phones using files on its own memory card. The DHCP response provided to phones it is supporting contains the LAN address of the system for both TFTP and HTTP address.
Manager
The system will forward any H323 phone file request to the configured Manager PC IP Address set below. HTTP-TFTP relay is used for HTTP requests. The DHCP response provided to phones the system is supporting contains the LAN address of the system for the HTTP Address.
Manager PC IP Address: Default = 0.0.0.0 (Broadcast). Software level = 5.0+.
This address is used when the Phone File Server Type is set to Manager.


Pete
Reply With Quote
  #3  
Old 09-22-2011, 07:49 AM
pdgavin pdgavin is offline
Guru
.
 
Join Date: Aug 2010
Posts: 167
pdgavin has 10 reputation points
Default 1403 Digital phone Doesn't Work after upgrading IPO 7.0.23

Forgot to mention, if you are not using the embedded memory card as the Phone File Server Type you need to have Manager running and you have to make sure there are no other file servers running on that PC and that you have Manager configured as a file server.

If you have an IP500v2 make sure you are using the embedded memory card as the Phone File Server Type.

Pete
Reply With Quote
  #4  
Old 10-04-2011, 08:46 PM
varuna varuna is offline
Member
 
Join Date: Jan 2011
Location: Sri Lanka
Posts: 7
varuna has 10 reputation points
Default

I am using Embedded Card and this happens with Digital phones. Since digital phones directly connects to PABX, I don't think we must give file server address. This happens with 1403 and 1416 phones only. I have IPO 500 V2.
Reply With Quote
  #5  
Old 10-05-2011, 05:49 AM
pdgavin pdgavin is offline
Guru
.
 
Join Date: Aug 2010
Posts: 167
pdgavin has 10 reputation points
Default 1403 Digital phone Doesn't Work after upgrading IPO 7.0.23

You wrote:
I am using Embedded Card and this happens with Digital phones. Since digital phones directly connects to PABX, I don't think we must give file server address. This happens with 1403 and 1416 phones only. I have IPO 500 V2.

and earlier you wrote:
Now on 1403, it displays Waiting FW Upgrade.

Where do you think the phones are going to get the Firmware Upgrade from?
Reply With Quote
  #6  
Old 12-14-2011, 07:08 PM
varuna varuna is offline
Member
 
Join Date: Jan 2011
Location: Sri Lanka
Posts: 7
varuna has 10 reputation points
Default

I think Firmware will download from the bin files on Manager Folder.
This Happens with Latest Update 7.0(27) Aslo. I downloaded the Bin files on support site. But No result.
Reply With Quote
  #7  
Old 12-15-2011, 01:28 PM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 553
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

Which bin files are you downloading?

All the bins files for IP Office operation of these phones are included in the download and install of IP Office Manager. When Manager is used to upgrade the IP Office system, all those files are transferred to the system.

Other sets of 1400 Series phone bin files are not necessarily supported with IP Office.
Reply With Quote
  #8  
Old 12-17-2011, 04:01 AM
ista4 ista4 is offline
Legend
 
Join Date: May 2011
Posts: 403
ista4 has 12 reputation points
Default

You should set the tftp and http ipadress to the same ipaddress as Lan1.
Also set the fileserver type to the SD card.
Then the phones will upgrade.
Reply With Quote
  #9  
Old 01-20-2012, 03:44 AM
marfi marfi is offline
Aspiring Member
 
Join Date: Jan 2012
Posts: 1
marfi has 10 reputation points
Default

I had the same problem.
there is not the file 1403R04.bin in the sd card. copy this file from the manager and paste in sd PRIMARY folder
Reply With Quote
  #10  
Old 01-21-2012, 11:35 PM
ista4 ista4 is offline
Legend
 
Join Date: May 2011
Posts: 403
ista4 has 12 reputation points
Default

When it is not in the primary folder then you must put it on yourself.
When you upgrade then by default the files will be copied to the SD card unless you have unchecked that option.

But Avaya have made patches for both the .23 and.27 and the ,23 patch does not copy the new R36 file for the 9508 so this could also be the case for the 14xx phones.
The .27 patch has no phone firmware so that version should not be a problem.
Reply With Quote
Reply

Tags
1403, ipo 7.0.23, upgrading ipo 7.0.23

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:38 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.