Avaya Support Forums  

Go Back   Avaya Support Forums > Enterprise PBX Communications Systems

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 02-01-2013, 06:06 AM
jdorit jdorit is offline
Member
 
Join Date: Feb 2013
Posts: 3
jdorit has 10 reputation points
Unhappy Problem with route to step in vector

Hello,
I'm directing calls to a vector when a caller presses 0 in someone's modular messaging mailbox. Vector queues calls to a split. If no one is available in the split vector has an unconditional route to number step. Number is a virtual station with a cover path that should forward to a cover answer group. I get the following error in the vector when it reaches the unconditional step:

1057 12:22:23.146 10 00000540 ~~~ VEC_CMDSTRT, cid 1b5, v6130 s25
ROUTE TO NUM WITH COVERAGE 6131 UNCONDITIONALLY
|00 02 trace type: VT_CMD_START
|00 step state: Basic
|61 30 ff vector directory number: 6130
|00 00 trunk group number: 0

1058 12:22:23.147 11 ~~~ VEVNT_rtencvg cid 1b5, v6130 s25
VE_RTE_NOCVG (Cancel coverage)

1059 12:22:23.147 11 ~~~ VEVNT_route2, cid 1b5, v6130 s25
VE_R_FAIL (Route to step failed)


Anybody have any idea how I can make this work?

Thanks, your input is appreciated.
JTD
Reply With Quote
  #2  
Old 02-03-2013, 09:58 PM
mittas mittas is offline
Whiz
 
Join Date: Feb 2013
Posts: 25
mittas has 10 reputation points
Smile

Can you please mention your system and and cm version .Also give the screen shot of your vector.
Reply With Quote
  #3  
Old 02-04-2013, 06:54 AM
jdorit jdorit is offline
Member
 
Join Date: Feb 2013
Posts: 3
jdorit has 10 reputation points
Default

I'm not sure how to get the exact CM version. Hopefully this is what you are looking for.
CM Reports as: R016x.00.1.510.1
CM Release String: vcm-016-00.1.510.1
We've got an S8500 server


Number: 6130 Name: Test_BCO_Splits
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? n G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? n Holidays? y
Variables? n 3.0 Enhanced? n
01 wait-time 2 secs hearing silence
02 announcement 1614
03 goto step 9 if staffed-agents in split 26 > 0
04 collect 1 digits after announcement 1622
05 goto step 22 if digits = 1
06 goto step 9 if unconditionally
07 stop
08
09 queue-to split 26 pri m
10 wait-time 5 secs hearing music
11 collect 1 digits after announcement 1626
12 goto step 22 if digits = 1



CALL VECTOR
13 wait-time 5 secs hearing music
14 collect 1 digits after announcement 1626
15 goto step 19 if unconditionally
16 stop
17
18
19 route-to number 6131 with cov y if unconditionally
20 stop
21
22 messaging split 99 for extension active
23
24
25
26
27
Reply With Quote
  #4  
Old 02-05-2013, 09:24 AM
jdorit jdorit is offline
Member
 
Join Date: Feb 2013
Posts: 3
jdorit has 10 reputation points
Default

Figured it out. Personal operator in mailbox directed to virtual station with a cover path. Point 1 in cover path to vdn, entry "v6130". On cover path there is an option "Cvg Enabled for VDN Route-To Party". I set this option to yes and the vector unconditional step routed to the cover answer group.

That was fun. That one had me scratching my head for a few days.

Cheers
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 10:15 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.