Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-06-2014, 07:03 AM
carte79 carte79 is offline
Member
 
Join Date: Aug 2014
Posts: 6
carte79 has 10 reputation points
Default IPOCC Queued calls arent ringing to agents

Using IPOCC 9.0.3, with Server Edition 9.0.5.

When a call is in Queue and an agent becomes available the call is not ringing to the agent. I can see in System Status that the IPOCC is trying to transfer the call but it never goes through.

If the call comes in and an agent is available it rings through correctly.
Reply With Quote
  #2  
Old 12-29-2014, 12:14 PM
chris125 chris125 is offline
Member
 
Join Date: Dec 2014
Posts: 3
chris125 has 10 reputation points
Default

Quote:
Originally Posted by carte79 View Post
Using IPOCC 9.0.3, with Server Edition 9.0.5.

When a call is in Queue and an agent becomes available the call is not ringing to the agent. I can see in System Status that the IPOCC is trying to transfer the call but it never goes through.

If the call comes in and an agent is available it rings through correctly.

Did you happen to find the answer to this? I'm also having a similar problem.

Thank you!
Reply With Quote
  #3  
Old 01-29-2015, 09:17 AM
carte79 carte79 is offline
Member
 
Join Date: Aug 2014
Posts: 6
carte79 has 10 reputation points
Default

Not really, ended up re-building the whole system and then it started working...
Reply With Quote
  #4  
Old 07-17-2018, 07:23 AM
hussa97 hussa97 is offline
Member
 
Join Date: May 2016
Posts: 5
hussa97 has 10 reputation points
Default I am having same problem

I am having same problem
Reply With Quote
  #5  
Old 07-18-2018, 03:13 AM
lebon lebon is offline
Genius
.
 
Join Date: Feb 2010
Location: France
Posts: 217
lebon has 10 reputation points
Default

Do you apply the 2 tips:
1°) 1-Tip Number- 284
2°) 2-IP Office Technical Tip 277

and the topic numbers should not start with 7xxx

Yvan
Attached Files
File Type: docx 1-Tip Number- 284 .docx (159.0 KB, 35 views)
File Type: docx 2-IP Office Technical Tip 277.docx (135.7 KB, 34 views)
Reply With Quote
  #6  
Old 08-23-2019, 04:15 AM
sanch776 sanch776 is offline
Aspiring Member
 
Join Date: Jun 2019
Posts: 2
sanch776 has 10 reputation points
Angry same isue

in version 10.2.2.1:confuso::confuso:
Sometimes a call gets stuck in the queue, the available agent flashes on the panel. the remaining calls in the queue are not transferred until the call blocked in queue hangs up
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 11:02 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.