UI error to get Licence

[lebon]

hi, I have the last version and the patch
the UI based on the server as well From other laptop I have the error " could not contact a license server"
In this laptop , I ping the hostname or fqdn IPOCC the server is done
From the same laptop , in https is done

who could give me a track, or help

Yvan

[marquardt]

Under Control Panel - Programs and Features - IP Office Contact Ceter User Interface

Click Change.
Click Modify
Check Hostname of IPOCC Server

You can test it with the appropriate IP address.


Check also the registry entries:

HKEY_LOCAL_MACHINE
SOFTWARE\Wow6432Node\Avaya\IPOCC\Licensing
SOFTWARE\Avaya\IPOCC\Avaya\IPOCC\Licensing

[jimen28]

Did you find the solution? I'm facing the same problem in IPOCC 9.1.11
The client's machine is resolving the hostname from IPOCC, but the error of license server is appearing.
@marquardt, what I need to check in the registry entries?
HKEY_LOCAL_MACHINE--
SOFTWARE\Wow6432Node\Avaya\IPOCC\Licensing in my case the URL1 just have this: https://WebLM/LicenseServer. I tried modify this url with https://<IPOCChostname>:8443/WebLM/LicenseServer without success

another advice?
Regards!

[sbhano]

Try updating host name and ip address of IPOCC server entry in your host file

C:\Windows\System32\drivers\etc . Hope this will help.

[jimen28]

Thanks! Solution in my case was:
- Stop the IPOCC Watchdog service
- Check if the IP Address is the correct in Adjusthostname.exe
- If the IP Address associated is 127.0.0.1 instead the correct IP Address, you need to change the IP Addres for the correct, so you will need to do next:

1. Restored to Blank DB
2. Run "AdjustHostname" change to the correct IP Address
3. Reboot IPOCC server