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Old 11-01-2011, 10:28 AM
krees krees is offline
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Default avaya ip office 9620 phone doesn't register...

Could someone make me understand why a avaya ip office 9620 phone does not register? thanks...

Last edited by krees; 11-01-2011 at 12:56 PM.
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Old 11-10-2011, 07:54 PM
hongc hongc is offline
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We will have an engineer get back to you soon.
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Old 11-15-2011, 07:01 PM
hongc hongc is offline
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Hello,

I only work on Avaya Communication Manager, not ip office but I assume they would work in a similar way.

- is only one phone not registering or all phones?
- how does the phone get the ip address of the phone and the call server? via dhcp or manual assignment?
- did you run a trace to see what are the messages exchanged between the phone and the server? was there any error?

Thanks,
Tristan

hongc@avaya.com
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