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Old 09-11-2012, 04:00 PM
gates2 gates2 is offline
Join Date: Aug 2012
Location: St. Louis, MO USA
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Talking Tenant Partitioning

Hi All -

I want to have specific VDN (DNIS) use a new secondary MOH source.

Here is what I am hoping will work:

1. Create a new music source (#2) and apply it to my new partition (#2)
2. Ensure that new partition (#2) is able to call existing partition (#1)
3. Assign VDN to new partition (#2)

What's tripping me up is a shaky understanding of what "overrides" when TNs conflict. So a call comes in on a DNIS assigned to TN #2, but queues to a skill assigned to TN #1 and gets answered by an agent in TN #1, etc etc. I want to ensure that the MOH source assigned to the DNIS via TN #2 persists no matter where the call ends up.

So am I on the right path?

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Old 09-12-2012, 06:23 AM
mskinner mskinner is offline
Join Date: May 2010
Posts: 209
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The music source played is based on what was dialed. As long as the VDN in Tenant Partition 2 is what was dialed, then the music source for Tenant Partition 2 should be played.
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Old 09-12-2012, 07:09 AM
gates2 gates2 is offline
Join Date: Aug 2012
Location: St. Louis, MO USA
Posts: 5
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Solution Confirmed Thanks!

Thanks mskinner. Now I'm off to go create some partitions...
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moh, tenant partition

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