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Old 01-30-2015, 07:53 AM
fcassity fcassity is offline
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Default Setting time for Signed off by system

Is there a way to set the time that an agent is automatically logged off the system if they do not answer a call that is presented to them?
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Old 02-03-2015, 02:38 AM
marquardt marquardt is offline
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Default Ring timeout

-> Go to -> Configuration -> Agent Group -> Tab Telephony -> Ring timeout

Specifies the ring timeout in seconds. A workplace is signed off from the call distribution for all agent groups, if a call is not answered until ring timeout. An agent is also logged out, if a signoff prevention is configured. In the Ring timeout box, enter the time in seconds after which a workplace is to be signed off from call distribution.
The ring timeout configured for the agent group assigned to the topic is always used. It does not matter which agent group processes the call.

180 seconds is the maximum value.

If the value is 0, the call timeout is turned off. It rings until the caller hangs up.
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Old 02-04-2015, 08:56 AM
jallen2020 jallen2020 is offline
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Default how to continue call?

The above answer really isn't the best since the call will "stick" on the current phone until answered. How can it be set so the call proceeds on to the next agent after the ring timeout, but does not log out the agent who didn't answer the call?
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