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Old 05-17-2016, 07:10 AM
vigna vigna is offline
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Join Date: May 2016
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Unhappy Issue while calling a topic


I am using IP Office Contact Center 9.1.6.
I want to test my task flow, and to do so, I obviously need to reach my topics (which have 90X as internal numbers, let's take 901 as an example). To do so, I am simply calling 901 with one of my internal phone, logged as an agent.
As soon as a short code 90X has been automatically created in IP Office Manager, and is used to redirect to the "fake" Contact Center user (linked to a SIP extension 699), every time I try to call a topic, I get a "busy" tone with "Contact Center" as a contact name on my phone.

How am I supposed to reach my topics ? Any idea about something that could be missing in my configuration ?

Thank you for your help !
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Old 06-01-2016, 06:01 AM
clishman clishman is offline
Join Date: Oct 2012
Location: Bury - UK
Posts: 53
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I have many IPOCC questions but lets start with the IPO side.

If you look at system status for the IPO is 699 Registered
System Status, System, SIP Application Servers

If so do you have a shortcode similar to

Code - 90X
Feature - Dial Extn
Telephone Number 699|>>.

If not check your monitor logs to see if 699 is try to connect and what the error is.
I'd guess passwords
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Old 06-02-2016, 02:41 AM
verma62 verma62 is offline
Join Date: Apr 2015
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Have you activated your task flow?
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Old 02-05-2018, 02:40 AM
mbinz mbinz is offline
Join Date: Oct 2017
Posts: 5
mbinz has 10 reputation points

Hi all,

Sorry, but is it okay if we continue discussing a bit regarding this topic?
My situation is also similar to OP. And the SIP extension registered.

It worked earlier today, and revert back to this condition after lunch time.
Not sure what make it working earlier, and not sure what makes it not working either.

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