Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 04-14-2015, 04:16 AM
jacks196 jacks196 is offline
Join Date: Oct 2014
Location: Sheffield, England
Posts: 44
jacks196 has 12 reputation points
Thumbs down AACC - Microsoft Service Packs Compatibility List

Has anybody used one of the new 2015 Avaya Microsoft Service Packs Compatibility List spreadsheets?

The specific hotfixes are no longer listed on the monthly spreadsheets, are we now supposed to run Windows Update to install Microsoft Security updates, if not, how do we identify the security hotfixes applicable to our systems?

The FAQ tab on the spreadsheet makes little sense.

As the spreadsheet is only applicable to 6.4 SP14, how does a 6.4 SP13 customer know what Microsoft security updates are approved by Avaya?

It all seems incredibly vague considering we can potentially end up installing incorrect patches onto our system, leaving us with a broken and unsupported Contact Centre.

Please help Avaya, this isn't progress and it isn't really good enough.
Reply With Quote
Old 04-17-2015, 03:36 AM
hergenmuelle hergenmuelle is offline
Hot Shot
Join Date: Jul 2012
Posts: 20
hergenmuelle has 13 reputation pointshergenmuelle has 13 reputation points

Latest list is available here:
Select ‘Product Documents’
Select ‘Contact Center Portfolio Service Packs Compatibility’
=> This allows to install all published hotfix up to the 2nd Tuesday of the month where the document was published. For critical MS hotfixes released within this month there will be a separate notification (PSN).
It was verified on systems running AACC 6.4 SP14 only but also applies for older AACC software load line-ups.
Reply With Quote
Old 11-10-2015, 03:01 PM
chippowell999 chippowell999 is offline
Join Date: Apr 2015
Location: California, USA
Posts: 5
chippowell999 has 10 reputation points

Two questions hergenmuelle:

1) Document is where? Link takes me to AACC product page.

2) I've been told system must be on current SP level or Avaya doesn't vouch for compatibility with and applicability of Microsoft Windows updates, in other words: patch at your own risk.

Reply With Quote
Old 11-20-2015, 09:32 PM
mark05 mark05 is offline
Hot Shot
Join Date: May 2011
Location: KW
Posts: 13
mark05 has 11 reputation points

Avaya SOLN178753: https://support.avaya.com/ext/index?...ITLED_CUSTOMER

Latest AACC 6.4 document can be found at https://support.avaya.com/css/P8/documents/100168723

Their policy reads:
Avaya Aura Contact Center / Contact Center Select Policy for Microsoft Updates

Updated 19-2-2015

From the January 2015 version of this document our position is updated to the following.
Avaya will now support all Microsoft updates, security and non security that are published upto a date specified.
All Component tabs for AACC and ACCS are now obsolete
Only non compliant MS hotfixes will be noted in this Matrix from 2015 onward

Avaya only test Microsoft Hotfixes with the current GA release of AACC / ACCS
You can check out Microsoft's Security Bulletin for updates relevant to the product - https://technet.microsoft.com/en-us/security/bulletin

And download the updates using WSUS Offline Update - http://www.wsusoffline.net/

Verify using Microsoft Baseline Security Analyzer - https://technet.microsoft.com/en-us/.../cc184924.aspx

Hope this helps.


WFO Support - Telegram Group
(pass: support.avaya.com)

Telegraph Post
Blog: https://mark05e.github.io/posts/
Old Blog: mark05e-tek.tumblr.com
Reply With Quote
Old 11-23-2015, 02:47 PM
chippowell999 chippowell999 is offline
Join Date: Apr 2015
Location: California, USA
Posts: 5
chippowell999 has 10 reputation points

Originally Posted by markose View Post
Mark, thank you for the link to the document. That's exactly what I was looking for. Your other link (quoted above) to the document location doesn't work for me. I can't ever seem to find this document on my own, and I need to get back to regular monthly patching. Thoughts?
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 02:22 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.