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#1
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I'm not sure where to begin to troubleshoot, any suggestions will be appreciated.
I have a station set up for voicemail. When I dial that station 88888, it goes to the voicemail system. I try a simple vector with the step: messaging skill 99 for extension 88888 and dial the vdn that point the the vector, I get the do-do tone for no extension. the skill 99 is set up as HUNT GROUPS Grp Grp No. Name/ Grp ACD/ No. Cov Notif/ Dom Message Ext Type MEAS Vec MCH Que Mem Path Ctg Adj Ctrl Center 99 Audix Server 22949 ucd-mia n/- n none n 0 n Q I tried a trace on station 88888 when the vector isn't working: list trace station 88888 Page 1 LIST TRACE time data 15:04:39 call-forwarding # 15:04:39 denial event 1372: Abbrv Dial list/entry inv D1=0x8ad4 D2=0x2a75 |
#2
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Hi,
Can you confirm what Avaya telephone platform this is? Communications manager? |
#3
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Please contact the Remote Configuration Support team at +1 800-225-7585 (if you open a ticket with them they will charge for their work).
Good luck! |
#4
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Just telling us to contact Avaya is not what Support Forums are for. Tell us why and how to fix it. If we wanted to waste our time contacting Avaya we would not be in the Forums.
__________________
-Jim ACIS-CM |
#5
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The Avaya Aura Communication Manager Denial Events guide lists the explanation of this event as “Abbreviated Dialing. Invalid list and/or list entry.”
A search for “denial event 1372: Abbrv Dial list/entry” in the Avaya KB shows a couple of articles having this denial event and their resolutions. All seem to be an issue in configuration. Please review the following KB articles: SOLN150242 , SOLN225232 Also please be careful to post in the appropriate forum. This issue should not be in the Messaging forum. |
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denial event 1372, messaging |
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