Checking for VDN skill assignment

[tstapp]

I am using VDN skill assignments to allow for consolidating vectors. My fear is that I will have a VDN without a skill assignment and a call sitting without queuing indefinitely.

In the vector steps is there a way to see if anything is in 1st, 2nd or the 3rd skill so I can send the call to a default skill?

[marzahn]

This gives you two things:

1. If you look to the left, you see columns for Skill1 - 3.
2. Also you can export the data and open it in a worksheet to manipulate as you wish.

Was that the answer you sought?