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Old 10-08-2015, 11:05 AM
tstapp tstapp is offline
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Question Checking for VDN skill assignment

I am using VDN skill assignments to allow for consolidating vectors. My fear is that I will have a VDN without a skill assignment and a call sitting without queuing indefinitely.

In the vector steps is there a way to see if anything is in 1st, 2nd or the 3rd skill so I can send the call to a default skill?
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Old 10-14-2015, 06:32 AM
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marzahn marzahn is offline
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Solution Delivered Use the ASA command "list vdn"

This gives you two things:
  1. If you look to the left, you see columns for Skill1 - 3.
  2. Also you can export the data and open it in a worksheet to manipulate as you wish.
Was that the answer you sought?
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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1st skill, vdn skill, vector

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