AA Greeting Does Not Play When Called

[garrison1]

Hello,

I have an After Hours greeting that is not being played when callers call into the office after business hours. It is simply dead silence. I have setup the Time Profile for 4:31pm EST to 7:59pm EST > the After Hours time profile selected in Incoming Call Route > destination is AA:After Hours.

Additionally, I have also tried different time settings > no change.
I have set the Destination during the Business Hours Time Profile to AA:After Hours > called into the office > no change.

However, when dialing the After Hours greeting short code internally from my desk, I can hear the After Hours message.

Please help.

Thank you,
David Garrison