Vector - where does it go?

[montg7]

Hi Everyone, am new to the Avaya world, but PBX saavy and VOIP saavy.

Avaya uses vectors to direct calls in ACD worlds, so I have a call comes in on an extension that points to a vector... that vector has some steps then passes to a step:

converse-on skill 67 pri m passing vdn and none

So, my first question is, what is skill 67? How do I look it up to see what the steps are, as it isn't a vector... since vector 67 has prompts, which we never hear...

So I'm trying to decide and find that skill 67.

Also, we have vectors that point to numbers which go to a 'faxbox'. I need to determine how those extensions get to that 'port' on the faxbox, but the extensions seem to just point to this skill... so am trying to find out how/where they end up (has to be a physical device somewhere, trying to find the physical device).

Am very new to Avaya, be gentle... have no idea what the commands are, and of course no manuals.

Ken

[agetor]

A Skill is essentially a hunt group but "skill-based". You probably have expert agent selection (EAS) enabled hence the use of skills.

Try the following commands:
- list vdn
- display vdn <vdn ext. here> ... (Page 1 of this should show you the vector it is pointing to)
- list vector
- display vector <vector number here>
- list hunt
- display hunt <hunt group number here e.g. 67>

The "list" commands above are just to help you see what you have configured on your system.
Try the following links for additional info on Vectoring and EAS:
http://downloads.avaya.com/css/P8/documents/100081980 (CC 6.0.X)
http://downloads.avaya.com/css/P8/documents/100059285 (CC 5.2)

Tony

[montg7]

Ok, that gets me to extension number... 1567... but no way to see the port, as this is a hunt-group extension...

display station 1567 returns 'extension exists but assigned different object'

In all, I'm trying to find the physical connection point for a number of 'fax ports' that we're using, and I am hopeful they point to a group, of which the extensions hunt for an available port to go to...

I can't figure out how to trace back beyond this... I'll see what I can find in the manual links you provided... thanks for the help

[montg7]

I found a command for this finally, list members hunt-group ##

That got me the stations, now to find out if these ports are the right ports... thanks for the help!

[montg7]

So now I have a new problem. I've found an unused vector and number to play with, and with no changes the faxes go into the fax server and come to me no problem.

If I change it to implement routing based upon ANI... using:

vrt table 1 containing one entry 330+

vector 22
1) goto step 10 if ani in table 1
2) busy
3) stop
10) converse-on skill 67 pri m passing vdn and none

Hunt-group 67 (contains fax ports for fax server)

Now... it does not work (calling from area code 330), but if I change the step 1 in vector 22

1) goto step 10 if ani not-in table 1

it works... so somehow my ANI doesn't appear to get through correctly, but when received, the fax shows an ANI (from number) of 330 664 xxxx

So... something isn't right... any ideas?