Avaya Support Forums  

Go Back   Avaya Support Forums > Avaya Aura & Unified Communications

Thread Tools Search this Thread Display Modes
Old 10-30-2018, 01:07 PM
bhogue bhogue is offline
Hot Shot
Join Date: Jul 2015
Posts: 16
bhogue has 11 reputation points
Default Best practice for vector route-to with two digits

Hi all,

Using CM 6.3 and we have 4 digit extensions. I've been doing basic auto attendant vectors with lines like:

collect 1 digit after announcement 1234
route-to number 5678 with cov y if digit =1
route-to number 6789 with cov y if digit =2

I now have a requirement for a 12 options. I was initially thinking I could do this:

collect 2 digit after announcement 1234
route-to number 5678 with cov y if digit =11

which I found out does not work. They want the announcement to be "press 11 for doctor x, press 12 for doctor y...." Based on what I've read it seems using the 4 digit extensions or vector variables and goto statements are the options. Is there a better or recommended way to accomplish this?

Reply With Quote

route-to, vector

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 04:06 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.