Avaya Support Forums  

Go Back   Avaya Support Forums > Messaging

Thread Tools Search this Thread Display Modes
Old 03-20-2019, 02:03 PM
eyerh66 eyerh66 is offline
Hot Shot
Join Date: Nov 2011
Posts: 20
eyerh66 has 10 reputation points
Default Voicemail Record Instructions after Greeting


I have an Aura Messaging 6.3.3 and I have a greeting issue. Does anyone know if there is a way to either:

A. Remove the system recording that says "Record your message after the tone. When you finish, you can hang up or press 1 for more options" after hearing a users greeting.

B. Have only the above mentioned recording play rather than a users greeting followed by the system recording.

The reason I ask this is that it doubles the amount of information a caller has to hear. We have a situation where I have a vector that plays an announcement and then tells the caller to press 1 to leave a message. The caller is then sent to the mailbox with a short greeting that says "Please leave your information after the beep" followed by the system recording that says the same thing. All we really want is the caller to press 1 and hear one or the other.

Reply With Quote
Old 04-10-2019, 08:52 AM
igirar igirar is offline
Aspiring Member
Join Date: Mar 2019
Posts: 1
igirar has 10 reputation points


I am also looking to remove the system recording that says "Record your message after the tone. When you finish...". In my case it is Aura Messaging 7.

I have been told that the only way to remove this recording would be to replace the wav file corresponding to this message with an empty recording.

I can tell you that this file is named CUI_STANDARD_TOP.wav and is located in /mango/languages/en-US-00000000/prompts/ on Avaya AAM/MSS Servers.

I do not have the root password for AAM/MSS so I have not tested this solution yet and do not know if it works and if there is any side effects.

Hope it helps, have a nice day.


Last edited by igirar; 04-10-2019 at 09:42 AM.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 05:06 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.