Avaya Support Forums  

Go Back   Avaya Support Forums > Support Site Feedback Community

Thread Tools Search this Thread Display Modes
Old 08-13-2012, 07:48 AM
houste houste is offline
Aspiring Member
Join Date: Aug 2012
Posts: 2
houste has 10 reputation points
Default Downloads are not working

Hi Avaya Support,

I get the following when I try to download, regardless of browser used.
It appears to be a permissions issue with my account on PLDS, can you fix it?

The page cannot be displayed

There is a problem with the page you are looking for and it cannot be displayed. This error can occur if you are trying to display an HTML page that resides in a directory that is configured to allow Execute or Script permissions only. Please try the following:
  • Contact the Web site administrator if you believe this directory should allow read access.
HTTP Error 403.2 - Forbidden: Read access is denied.
Internet Information Services (IIS)

Technical Information (for support personnel)
  • Go to Microsoft Product Support Services and perform a title search for the words HTTP and 403.
  • Open IIS Help, which is accessible in IIS Manager (inetmgr), and search for topics titled Using Virtual Directories, Changing Default Web Site Settings, and About Custom Error Messages.
Reply With Quote
Old 08-13-2012, 07:55 AM
werickso's Avatar
werickso werickso is offline
Hot Shot
Join Date: Jun 2012
Posts: 15
werickso has 11 reputation points
Default Contact Support


Can you send an email to support@avaya.com with the particulars
I was not able to find you with your handle.

There can be several things wrong... you do have to have an SSO login, be logged in and have entitlement to the download.

So I need details to see what is at issue.
Wendy | Avaya GSS Data Quality and Access| Avaya Client Services
For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests
Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!
Reply With Quote
Old 08-17-2012, 08:26 AM
houste houste is offline
Aspiring Member
Join Date: Aug 2012
Posts: 2
houste has 10 reputation points

I have sent you a private message.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 05:54 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.