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Old 11-13-2013, 01:00 PM
chinn2 chinn2 is offline
Join Date: Nov 2013
Posts: 3
chinn2 has 10 reputation points
Post Interruptible aux notification

Hello experts,

Currently I have deployed intrruptible aux feature one of out contact center it's everything working as designed. We have set auto notification to agents when threshold is exeed,

The current concern is when they are exeed the threshold all aux agent phone is displaying as "you are needed" message regardless of who is most longest aux agents. Is there way we can set notify "as you needed" message to only the most longest aux'd agent?
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