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Old 01-28-2018, 05:59 PM
prasa7 prasa7 is offline
Join Date: Oct 2013
Posts: 27
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Default Time of Agent status on WebUI

Agents need to be able to see how long they have been on Project break or Lunch break. I don’t see any timer count on Agent WebUI to indicate how long the agent has been on break for.
How can i implement this ?
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Old 03-02-2018, 08:53 AM
balan18 balan18 is offline
Join Date: Feb 2018
Location: Saudi Arabia
Posts: 5
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Angry IPOCC WebUI need to show for agent break Timer

IPOCC WebUI Timer needs to show for agent break. I need to show this break Timer of agent both in agent and supervisor WebUI.
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Old 04-11-2018, 01:54 PM
kruegerb kruegerb is offline
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Location: Stuttgart-Germany
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Break time brken down to reason code is available in historical reporting only
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Old 08-08-2018, 01:57 AM
dalto16 dalto16 is offline
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Join Date: Apr 2017
Posts: 2
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Default Break status timer

But is there any way to just show a timer of the Break status even if break codes are not used on the RT

I did try and use the A state dur. which updates when the Agents goes on Break but if the Agent receives an internal call while away from their handset which they do not answer. The timer resets as the A state is changed to busy while ringing.
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