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Old 02-10-2015, 05:03 PM
bennylu bennylu is offline
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Is there any way to integrate IPOCC to CRM e.g. Salesforce?
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Old 02-16-2015, 12:13 PM
kruegerb kruegerb is offline
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In 9.0.x and 9.1.0 integrstion can be done by including crm via URL in telephony application. In 9.1.2 there will be a deeper integration via CRM connector for Salesforce and SAP.
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Old 02-22-2015, 07:36 PM
bennylu bennylu is offline
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Thanks. Is there any sample or details on how to use the URL in telephony?
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Old 02-27-2015, 01:16 AM
kruegerb kruegerb is offline
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1.Login to IPOCC UI as Administrator
2.Select Go to->Telephony
3.Select Telephony->File View
4.In Telephony Files make a copy of an existing Telephony_Standard_en [RO] file and rename it to some other name e.g. Telephony_CRM
5.Right click on newly created file Telephony_CRM and select Edit
6.In Telephony Inspector scroll down and select Internet Browser control
7. Right click on Internet Browser control and select properties, Properties dialog will popup
8.In Address field enter the URL of the CRM system, for search string for the caller number use %CCK_Calling_Address%
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Old 03-05-2015, 04:27 PM
bennylu bennylu is offline
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Does IPOCC use its own bulit-in web browser? I try to open a link and get error message that it uses an outdated version IE9. Is there any way I can upgrade it to IE11? I also get a few script error message that I won't see them if open the link from my IE or Chrome.
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Old 03-06-2015, 05:15 AM
kruegerb kruegerb is offline
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In the actual version IE9 is used. In the next version IE11 will be used
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Old 03-08-2015, 03:52 PM
bennylu bennylu is offline
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Do you know when the next version will be released?
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Old 03-26-2015, 11:06 AM
kruegerb kruegerb is offline
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It will be IPOCC9.1.2, GA planned end of April
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Old 05-12-2015, 08:52 AM
fcassity fcassity is offline
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Since Microsoft is abandoning IE are there plans to support other browsers?
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Old 05-29-2015, 01:16 PM
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Other browser not is supported on Avaya IPOCC 9.0 y 9.1
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