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Old 06-16-2015, 01:35 AM
tdamro tdamro is offline
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Question IPOCC Last Agent Routing

If the IPOCC agent calls out to their customer and this customer receive or didn't receive their call while the number that customer sees is a single call center number, can the IPOCC provide last agent routing to this customer in the cause that customer calls back to the central call center number and this call will be routed to the agent that has called to this customer on the last call. Please kindly help advise. Thank you.
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Old 06-23-2015, 12:37 AM
kruegerb kruegerb is offline
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In actual verion Last agent routing works for Inbound only, i.e. when caller connected with agent the relation is stored.
In IPOCC 10.0 also outgoing call will be stored.
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