Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 09-02-2014, 07:16 PM
bennylu bennylu is offline
Genius
 
Join Date: Mar 2011
Posts: 221
bennylu has 10 reputation points
Default How to program Queuing Messages?

I am trying to convert a call flow from Voicemail Pro to IPOCC. In VM Pro, it is easy to have a queuing and still in Queue message that keeps the call in the queue but also play a greeting or allow caller press a digit to leave a message. Is it possible to do the similar setting in IPOCC?
Reply With Quote
  #2  
Old 09-08-2014, 08:49 AM
kruegerb kruegerb is offline
Genius
.
 
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points
Default

there is an example call flow in the ISO in subfolder \Examples\Callflow Examples\Ask_in_Loop. in this the caller will be asked every 20 sec if he want to leave a message.
Reply With Quote
  #3  
Old 09-15-2014, 11:42 AM
ghall1 ghall1 is offline
Hot Shot
 
Join Date: Mar 2014
Posts: 14
ghall1 has 10 reputation points
Default

Can we do this queuing in the task flow and repeat the announcement every 30 seconds as I do not want the option to press 1 to breakout & leave a message?
Reply With Quote
  #4  
Old 09-16-2014, 02:22 PM
kruegerb kruegerb is offline
Genius
.
 
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points
Default

this is easily done with the Modulo function in a logic element:
Topic -> logic: (c.waitTotal%30)<30: true normal waiting Music, false: announcement still wait, in this case every 30 sec the announcement will change
Reply With Quote
  #5  
Old 09-17-2014, 04:20 AM
ghall1 ghall1 is offline
Hot Shot
 
Join Date: Mar 2014
Posts: 14
ghall1 has 10 reputation points
Default

Thanks for the reply kruegerb, nothing is easy with CIE!
I managed to get it working using another method but will give your modulo method a try.
Reply With Quote
  #6  
Old 11-18-2014, 04:36 AM
webst11 webst11 is offline
Hot Shot
 
Join Date: Oct 2014
Posts: 17
webst11 has 10 reputation points
Default Did anyone get this working

Hi

Having some problems getting this working

I added a Logic followed by an announcement connected to the N
and the Y connected to the music

in the logic I entered (c.waitTotal%30)<30

It just ignores the logic

I changed the logic to c.waitTotal<30

It plays the Q announcement once at 30 seconds into the call but then never again

Can anyone give me any pointers as to where I'm going wrong

Many thanks

Alex
Reply With Quote
  #7  
Old 11-19-2014, 12:42 PM
parke92 parke92 is offline
Hot Shot
 
Join Date: Jul 2014
Posts: 24
parke92 has 10 reputation points
Default

I had to make mine (c.waitTotal%30)<29
Reply With Quote
  #8  
Old 11-25-2014, 06:34 AM
webst11 webst11 is offline
Hot Shot
 
Join Date: Oct 2014
Posts: 17
webst11 has 10 reputation points
Default

Quote:
Originally Posted by parke92 View Post
I had to make mine (c.waitTotal%30)<29
Thanks Parke ill give that a go
Reply With Quote
  #9  
Old 02-09-2016, 05:37 PM
bucky101 bucky101 is offline
Brainiac
 
Join Date: Nov 2010
Posts: 69
bucky101 has 11 reputation points
Default

Has anyone actually got this working?
I cannot for the life of me get it to simply repeat a recorded announcement every thirty seconds using modulo
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 09:26 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.