Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 05-16-2017, 07:37 AM
rawat25 rawat25 is offline
Whiz
.
 
Join Date: Jan 2017
Posts: 34
rawat25 has 10 reputation points
Default IPOCC ( can and Agent or supervisor listen to old messages)

Hi Team,

One of our BP asking, can agent or supervisor listen to old vm messages. Please see the below query. Can you please share some information on the same.
Thanks in advance.

Customer Questions:-
When handling contact centre voicemails via IPOCC rather than VMPro are there any options to save, forward message to supervisor, replay old/saved messages etc.?
Example :- If a user leaves a VM, the Task Flow can call an agent to play the message via IVR script VM-CC_Play_repeat_delete.
The script offer the choice to press 3 to save the message (actually all this does is to not delete the message)
How then can and Agent or supervisor listen to old messages?
The only option I can see is to write a script to access the tables vumsg and vumsgdetails in the CC database and look for already processed messages, and then if required delete those entries in the tables and delete the .wav file?
Surely IPOCC must have a function already to carry this out without me having to make one?
Reply With Quote
  #2  
Old 12-21-2018, 01:36 AM
ldou ldou is offline
Aspiring Member
 
Join Date: Nov 2011
Posts: 2
ldou has 10 reputation points
Default

I have the same problem in IPOCC version 10.1.2.1, could you solve it?
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 12:13 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.