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Old 03-18-2012, 07:09 PM
tenaci tenaci is offline
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Exclamation OneX Communicator - SMGR6.1 - SM - PS - CS1K7.5

Hi all,

I have a trouble when configured OneX Communicator on CS1K7.5, while I creating account in Subscriber manager, the error was "Retrieval of the target failed. Please check system logs for more details" (in Presence account and Telephony account). Please help me to troubleshoot this problem.

Thanks and Regards,
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Old 03-18-2012, 10:39 PM
tenaci tenaci is offline
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Update the message:

ERROR admin: target Failed to retrieve targets for element with id: 405c213f-6f4d-11e1-a024-670dca51d386 caused by SUBMGR0000: Error in retrieving the targets from Service Provider caused by The server sent HTTP status code 404: /SMGR//presenceAccountManagementService/SECURE_OBJECT_ID/com.avaya.ems.Presence/405c213f-6f4d-11e1-a024-670dca51d386/AccountManagementWebService.secure
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Old 03-19-2012, 02:43 AM
tenaci tenaci is offline
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Any body help me!!!
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Old 03-20-2012, 03:30 AM
tenaci tenaci is offline
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Waiting for response
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Old 03-20-2012, 07:31 PM
tenaci tenaci is offline
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The next error:

ERROR internalProcess: sync accounts call() caught exception, for element EM on opt123 , element id = 68244d3f-7011-11e1-a4f1-5d713a34ec56 SUBMGR0000:
Error in retrieving the targets from Service Provider caused by InterWorkingEntityConstructor:system is null
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Old 03-20-2012, 07:32 PM
tenaci tenaci is offline
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Please help me as soon as someone can
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Old 03-21-2012, 08:50 PM
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Hi,

I've tried and troubleshooted myself.

Thanks
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Old 07-27-2012, 03:33 AM
psinghsolank psinghsolank is offline
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Default Help needed.

Hi,

I a getting similar error:
2012-07-24 15:45:46,341 ERROR[subMgr] sync accounts call() caught exception, for element EM on ssscleader , element id = 1009040f-e6da-11e0-ad3e-c91050e352b5 SUBMGR0000: Error in retrieving the targets from Service Provider caused by InterWorkingEntityConstructor:system is null (SyncJob.java:188) [SyncJob]
com.nortel.ems.mgmt.submgr.exception.SubscriberExc eption: SUBMGR0000: Error in retrieving the targets from Service Provider

Can you please tell me how you resolved this issue?

Thanks & Regards,
Praneet Solanki |
psinghsolank@avaya.com
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