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Old 03-12-2015, 07:29 AM
kweidlich1 kweidlich1 is offline
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Default Abandoned calls

Is there a counter available that will show where a call was abandoned? Can the system report on whether the call was abandoned in the IVR, or at the agent, etc..
Thanks.
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Old 03-12-2015, 02:39 PM
kruegerb kruegerb is offline
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Counter for abandoned calls in waiting queue: totNAbanQueued, a andoned at ringing Agent : totNAbanAg
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Old 03-16-2015, 07:37 AM
kweidlich1 kweidlich1 is offline
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Thanks for your help!
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Old 04-10-2015, 04:37 AM
patri34 patri34 is offline
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Default Real time reporitng

How can i get the Abandoned calls in queue and abandoned calls at ringing agent in real time Reporting?
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Old 04-11-2015, 02:44 PM
kruegerb kruegerb is offline
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There is no differenciation between abandoned in queue or in ringing state in real time reporting available . Only for historic reporting
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