Avaya Support Forums  

Go Back   Avaya Support Forums > Messaging

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 12-13-2013, 06:10 AM
adrianchurchill adrianchurchill is offline
Join Date: Oct 2011
Posts: 6
adrianchurchill has 10 reputation points
Default Unable to load patches for MM to SP.

Afternoon all,
I am building an MAS/MSS on a single DL360 server. SP is

MM 5.2 template is loaded and configured.

I can load and install patch MM520008 no problem but when I try and load service pack 14 (MM521400) I get this on the screen:

Saving and parsing patch MM521400.exe, this may take several minutes ...

This is followed soon after by:

  • Failed to download the patch file. Error Detail: ErrorCode="102", ErrorMsg="The patch file is not supported.", Standard Output="null", Standard Error="Error Code: NotSupportedPatchFile".

I have built an identical setup recently without any problem. I have re-installed MAS/MSS template several times and re-installed SP twice. Removed SP patch (6002) and tried with SP patch 9001 but keep coming back to the same problem...

Any suggestions welcome........
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 08:06 AM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.