Modify global variable from IVR MENU

[jtarjanyi]

In my IPOCC enviroment there are some variable which control the IVR menu. For eg emergency and special announcements before regular menu.

It can be easily controlled by UI, but I cannot change value from IVR menu.

I have create an Admin menu and tried to use Define variable elements, and choose my variables from tag list. Accourding to the IVR trace, the tag value was changed, but NOT the global variable (which linked to this tag).

Is there any way to change a global variable value from an IVR ?

[kruegerb]

Global variables can only changed in real time elements or configuration, but not in IVR- or Taskflow editor

[jtarjanyi]

Thanks for your answer. However its a bad news
Is there any workaround ? I mean to trigger a special script to change this value, or it is too complex, and there is no "API" for IPOCC.

[kruegerb]

What is the scenario you are thinking? What should be achieved? Should really a callers decision modify a global variable?

[jtarjanyi]

Originally Posted by kruegerb

What is the scenario you are thinking? What should be achieved? Should really a callers decision modify a global variable?

In the current system (IPO + VMpro with CCR), there are several pre-configured phone number, wich ha rights to modify global variables from far. For eg. due to some kind of bad weather condition, many agents cannot arrive, so the average waiting is more than usuall. In this situation a with the global variable we can switch on a special announcement at the begining of the call flow. Currently is controlled by special "Supervisor Admin IVR menu, protected by a PIN code. This functionalities should be migrated into IPOCC.

[kruegerb]

understood. yes, for this scenario there is a solution via IVR script, if customer has at least version IPOCC9.1.x. I will prepare a sample scirpt