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Old 09-08-2015, 09:45 PM
lau56 lau56 is offline
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Default Need someone help to translate the IPOCC Description
Hi All,

Anyone can help me for the IPOCC Description, need someone help me to translate to simple understand format.

My customer see the files is totally don't understand.

I also blur on this Description,

here cannot attach any file >< , please let me know whose know the Description, i will email you.

e.g. totnNew Counts all calls that meet the following requirements: incoming and assigned by call distribution. Counts all calls whether they lead to an established call or not.


Your help is much more appreciate.

Thanks
Edward
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