Avaya Support Forums  

Go Back   Avaya Support Forums > IP Telephony and Convergence

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10-06-2011, 02:34 PM
allen21 allen21 is offline
Aspiring Member
.
 
Join Date: Oct 2011
Posts: 2
allen21 has 10 reputation points
Default One-X Agent - Causing PC reboot when lock/unlocked

Hi,

Would really appreciate any help anyone in the forum can offer on the below issue.

My customer is currently having a problem with the One-X Agent softphone where it causes the PC to reboot. We have tested under the following scenarios.

1.Log onto the PC and lock the PC. Wait for 5 minutes and unlock the PC. The PC does not reboot
2.Log onto PC , open the soft phone and lock the PC. Wait for 5 minutes and unlock the PC. The PC reboots
3.Log onto PC , open the soft phone and any other applications. Lock the PC. Wait for 5 minutes and unlock the PC. The PC reboots

The following tests have been carried out to trouble shoot

1.Assigned local admin rights to user. Log onto PC .Open up the phone, lock the PC. Unlock PC and it reboots
2.Log on to the PC as Domain Administrator to rule out any GPO’s or lockdowns. Open up the phone, lock the PC. Unlock PC and it reboots

Service pack one has been applied to the phone and the problem still persists.The details of the PC and softphone are as follows

PC
Intel Pentium Dual Core 3.2 E5800
2 GB memory
320 GB HDD
Windows XP SP 3
IE 8

Softphone
Avaya One-X Agent R2.5

Thanks in advance.
Steve
Reply With Quote
  #2  
Old 10-07-2011, 03:10 AM
aa1 aa1 is offline
Guru
.
 
Join Date: Feb 2010
Location: Budapest - Hungary
Posts: 185
aa1 has 24 reputation pointsaa1 has 24 reputation points
Default One-X Agent - Causing PC reboot when lock/unlocked

Hi Steve,

- if you are using USB headset, try to use a non-usb headset to see if that is causing.
- if it's the USB headset, then upgrade the drivers
- it could be VGA card difficulty. upgrade the VGA card driver
- do you have video installed? try it without video
- does the difficulty there when the onex agent is just started, but not logged in?
- install the proper .NET framework updates and service packs
- Do you have the same problem on other PCs as well? or just one of the PCs?

In most cases, .NET framework or system drivers (such as VGA card, sound card, etcc.) cause this difficulty. If none of the above help, then I suggest you raise a ticket with Avaya. There would be the need to capture crash dump logs and onex agent logs for further troubleshooting.

thanks
Arbi
Reply With Quote
  #3  
Old 10-07-2011, 03:15 AM
aa1 aa1 is offline
Guru
.
 
Join Date: Feb 2010
Location: Budapest - Hungary
Posts: 185
aa1 has 24 reputation pointsaa1 has 24 reputation points
Default One-X Agent - Causing PC reboot when lock/unlocked

You may also take a look at the following document. It might have some useful recommendations:

Maintaining and troubleshooting Avaya one-X Agent
http://support.avaya.com/css/P8/documents/100141200
Reply With Quote
  #4  
Old 10-07-2011, 06:47 AM
allen21 allen21 is offline
Aspiring Member
.
 
Join Date: Oct 2011
Posts: 2
allen21 has 10 reputation points
Default

Thanks for the replies.
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 08:16 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.