Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 08-08-2012, 09:22 PM
ecompu ecompu is offline
Member
 
Join Date: Aug 2012
Posts: 3
ecompu has 10 reputation points
Default CCR Wallboard "Reset Statistics" question

Hi CCR gurus,

Quote:
Supervisors for who the administrator has enabled the Reset Statistics option can reset all the statistics currently being used for supervisor views, agent views and wallboards. This will affect all supervisors, agents and wallboards. It does not affect the statistics used for historical reports.
I have this setup with 2 Supervisors, 2 Wallboards, statistics are pretty different because I assigned each supervisors which to view at their own wallboards.

However, there is a scheduled task to reset the statistics of one of the wallboards, but it also affecting/resetting the statistics of the other wallboard.

Is there a way to separate the 'reset statistics' task for each wallboard?

TIA.
Reply With Quote
  #2  
Old 08-09-2012, 08:54 AM
werickso's Avatar
werickso werickso is offline
Hot Shot
.
 
Join Date: Jun 2012
Posts: 15
werickso has 11 reputation points
Default Technical Post thread move

This discussion group is for the web support issues, moving the post to the proper technical group
__________________
Wendy | Avaya GSS Data Quality and Access| Avaya Client Services
For PRIORITY Service, create a Service Request online at http://support.avaya.com. Select Service Requests > Create Service Requests
Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!
Reply With Quote
Reply

Tags
ccr, reset, statistics, wallboard

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 08:04 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.