Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Prev Previous Post   Next Post Next
Old 04-11-2016, 11:45 AM
hall239 hall239 is offline
Aspiring Member
Join Date: Apr 2015
Posts: 1
hall239 has 10 reputation points
Default Configuration - Longest Waiting rep to get call

We have reps who have anywhere from 4-15 skills assigned to them. Most are setup as Level 1 for all. Like I said 'Most'.
The problem I am running into is; The rep who is sitting available the longest does not always get the call first. What settings need to be changed to ensure this happens?

Let me know if it is through CMS Supervisor, or through the backend administration please, as if it is through the backend, I will need to engage another person.

We are using CMS Supervisor R17.

Any help would be greatly appreciated.
Reply With Quote

cms, cms r17, profile

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 02:23 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.