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Old 04-19-2016, 08:53 AM
johns821 johns821 is offline
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Default Screenpop cannot pass intrinsic for CfmContact ID

We are using a screenpop application in AACC Multimedia 6.4. We can pass the CLID, skillset and Contact ID. However, we cannot pass any other intrinsic such as the CfmContact ID (which includes the UCID). We've programmed other intrinsics in the basic screenpop page. We can see the CfmContact ID as part of the AAAD raw intrinsics AND we can locate it in the AAAD log file (so we know it's being generated), but we cannot pass it to our screenpop for some reason. Any ideas on what to check? Thanks in advance.
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Old 04-20-2016, 12:08 PM
johns821 johns821 is offline
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We were able to get it working by rebuilding the application and screenpop
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