Avaya Support Forums  

Go Back   Avaya Support Forums > Telephones, Adjuncts, and Adapters

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 01-10-2015, 01:49 AM
opolcsikzs opolcsikzs is offline
Aspiring Member
 
Join Date: Dec 2011
Posts: 1
opolcsikzs has 10 reputation points
Default E129 authorization problem

Hi,

I hope I'm posting this question in the right forum.

We are using the Avaya E129 IP telephone at work.

When I use authorization code in IPO call is outgoing, the call dosen't work. The system not dialed the telephone number. I saw on the system monitor twice dialed the ##


Thanks.
Reply With Quote
  #2  
Old 10-19-2016, 01:36 PM
navarrete navarrete is offline
Aspiring Member
 
Join Date: Sep 2014
Posts: 1
navarrete has 10 reputation points
Default E129 no solicita codigo

Hola. tengo una red mixta con teléfonos digitales, análogos y IP E129.
todos con código de autorización los digitales y análogos no tienen problema. pero los E129 no solicitan el código. realizan la llamada pero esta nunca sale. por que la central (IPO) espera el código.
Ayudaaa!!
Reply With Quote
  #3  
Old 10-25-2016, 01:18 AM
markgallagher markgallagher is offline
Legend
.
 
Join Date: May 2010
Posts: 568
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
Default

To answer another thread I was playing with this today and seeing your thread I'll repeat what I just found.

The E129 can be used with short codes that are set to "Force Account Code". After dialing the number, on the E129 you will hear a beep and the display will toggle between 'Call' and 'Calling'. The beep is the system indicating that you need to enter an account code. Dial an account code and press #. If the code is valid it will now make the call. If the code is not valid you'll hear another beep and can try again.
Reply With Quote
  #4  
Old 02-17-2017, 02:23 PM
jgardu jgardu is offline
Member
 
Join Date: Feb 2015
Posts: 5
jgardu has 10 reputation points
Default E129 on IPO R10 ignoring authorization codes request

Hola, I have an IPO R10 (Recently upgraded) with stations E129 (recently installed). The issue is that, I've declared all short codes on ARS, some of them requesting authorization codes, with all stations (analog, digital, H.323) is working properly but when I dial an entry that requires to ask for the authorization code, the E129 simply ignore it, even if I program the shortcode directly on the user.

I've checked with other clients where we installed same platform and SIP telephones (but with older release) and we are not having the same issue.

Can anyone tell me what's going on?
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 02:56 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.