Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Thread Tools Search this Thread Display Modes
Old 10-04-2016, 12:17 AM
zgti zgti is offline
Join Date: Oct 2015
Posts: 44
zgti has 10 reputation points
Default How many calls to IVR...

Like the title says: How many calls can be routed to the IVR at the same time?
Is it the setting in the CHAP Adapter - chap application resource - IVR: 30 channels?
Does this mean 30 calls at the same time?

Regards, Peter
Reply With Quote
Old 10-04-2016, 10:50 AM
mnorst mnorst is offline
Join Date: Mar 2015
Posts: 42
mnorst has 11 reputation points

Each call into the IVR uses a channel, so 30 is your max. Channels are licensed and configured (based upon server size), so you may have opportunity for additional channels if needed.

NOTE: These are calls into the IVR function, not calls into the VEA/system overall. I.E. Depending on your call flow configuration, you can have 50 calls waiting in queue listening to an announcement, with an additional 30 calls in the IVR gathering dtmf, etc for a total of 80 calls overall.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:43 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.