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Old 11-20-2015, 06:50 AM
lebon lebon is offline
Join Date: Feb 2010
Location: France
Posts: 218
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Default UI error to get Licence

hi, I have the last version and the patch
the UI based on the server as well From other laptop I have the error " could not contact a license server"
In this laptop , I ping the hostname or fqdn IPOCC the server is done
From the same laptop , in https is done

who could give me a track, or help

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Old 11-23-2015, 01:22 AM
marquardt marquardt is offline
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Check license settings

Under Control Panel - Programs and Features - IP Office Contact Ceter User Interface

Click Change.
Click Modify
Check Hostname of IPOCC Server

You can test it with the appropriate IP address.

Check also the registry entries:

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Old 08-03-2017, 09:44 AM
jimen28 jimen28 is offline
Join Date: May 2013
Posts: 8
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Did you find the solution? I'm facing the same problem in IPOCC 9.1.11
The client's machine is resolving the hostname from IPOCC, but the error of license server is appearing.
@marquardt, what I need to check in the registry entries?
SOFTWARE\Wow6432Node\Avaya\IPOCC\Licensing in my case the URL1 just have this: https://WebLM/LicenseServer. I tried modify this url with https://<IPOCChostname>:8443/WebLM/LicenseServer without success

another advice?
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Old 08-03-2017, 10:19 PM
sbhano sbhano is offline
Join Date: Nov 2014
Posts: 38
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Try updating host name and ip address of IPOCC server entry in your host file

C:\Windows\System32\drivers\etc . Hope this will help.
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Old 08-15-2017, 02:51 PM
jimen28 jimen28 is offline
Join Date: May 2013
Posts: 8
jimen28 has 10 reputation points

Thanks! Solution in my case was:
- Stop the IPOCC Watchdog service
- Check if the IP Address is the correct in Adjusthostname.exe
- If the IP Address associated is instead the correct IP Address, you need to change the IP Addres for the correct, so you will need to do next:

1. Restored to Blank DB
2. Run "AdjustHostname" change to the correct IP Address
3. Reboot IPOCC server
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