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  #1  
Old 06-19-2013, 10:35 PM
abragi abragi is offline
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Question Avaya One-X Mobile for IP office - problem

Hello !

It's my first expereince with one-x portal, so any help very appreciated.
What do I have:
IPO R8.1.69 with
Essential
Preferred
2 x MobileWorkers

VMpro 8.1 (9203) + one-X Portal for IP Office v8.1.93.40
installed on windows 2003 pc
firewall off

telnet to 7777 ok

iphone 4 with ios 6.1.3 and avaya one-x mobile preferred for ip office version 1.2.1 for ipo 8.1 fp1

Tryied both fqdn and ip.

Also I've rebooted everything, twice just to be sure

But nothing, I still get "connection refused" on my iphone.

Do you have any ideas what I should do next ?

BTW:Mobile twining works.


Logs from Iphone:
Code:
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: In-App settings settings changed
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>:  In-App setting Done button tapped
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onBroadcastNotificationReceived: kApplicationSettingsChangedEvent
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onApplicationSettingsChanged
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: checkVoipAvailability orginalVoipActive: 0
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: checkVoipAvailability current mode is NEVER
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: disableVoip: 0
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: DisconnectAlarm: SparkService disconnecting, setting hasSMConnected to NO
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: *****Checking settings!*****
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCConnectionManager: checkForCredentialsChange
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: IN SETTINGS -  Server: MYDOMAIN.XXX --- Port: 8444 --- Username: MYLOGIN
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCCoreDataManager: hasCredentialChangeWithServerURL:serverPort:username:password:oldAccountJid:
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: CURRENT ACCOUNT: (URL: (null) | PORT: (null) | USERNAME: (null) | Change Detected: 1 | Current JID: (null))
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Last authenticated account as JID (null)
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Current account is different than last account (null)
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: *****Credentials are different!*****
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCAppDelegate: sendBroadcastAboutChangeInCredentials
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: *****Retrieving login creds!*****
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: **** Retrieving credentials ****
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCConnectionManager: retrieveLoginCredentialsFromServer:
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Server Certificate Validation set to NO
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Attempting to retrieve IM credentials from https://MYDOMAIN.XXX:8444/sipxconfig/rest/my/im-info with username MYLOGIN
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onBroadcastNotificationReceived: kUCCUserSwitchedEvent
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onUserSwitchedEvent
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: disableVoip: 0
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: DisconnectAlarm: SparkService disconnecting, setting hasSMConnected to NO
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: VCAccountManager: store account
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Printing status of capabilitiesManager:
Enable EnterpriseDirectory = NO
Enable PersonalDirectory = NO
Enable CallLogs = NO
Enable Voip = NO
Enable FilterByRosterGroup = NO
Enable PaucUserContactInfo = NO
Enable VmSavedFolder = NO
Enable VmDeletedFolder = NO
Enable QueryExternalCalls = NO
Enable MobileTwinning = NO
Enable MobileTwinningFeatureStateReporting = NO
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCConnectionManager: retrieveLoginCredentialsFromServer:
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: RESTRequest complettion block response code: 200
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Set username password for XMPP to MYLOGIN@127.0.0.1, and myBuddy is mybuddy@127.0.0.1
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>:
*****Retrieving login creds! SUCCESS? 1 *****
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCConnectionManager: connectToXMPPStream
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Attempting to connect to XMPP at MYDOMAIN.XXX:5222 with username MYLOGIN@127.0.0.1/pauc-1.2-38166D8AF28E44B6-#-16
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCMybuddyTracker: xmppStreamWillConnect:
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: clearvCardTempForJID:MYLOGIN@127.0.0.1
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: ---------- xmppStreamDidDisconnect:withError: ---------- (error: Error Domain=NSPOSIXErrorDomain Code=61 "Connection refused" UserInfo=0x62cc1e0 {NSLocalizedFailureReason=Error in connect() function, NSLocalizedDescription=Connection refused})
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCXMPPStreamManager: setMyBuddyOnline:
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCMybuddyTracker: xmppStreamDidDisconnect:withError:
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCCoreDataManager: clearAllUsersAndResourcesForXMPPStream:
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Merging change in MOC UCCommanderAppDelegate : contextDidSave
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: Removed all users and empty groups
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Notice>: UCCoreDataManager+PAUC: clearLiveVoicemails
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Warning>: Starting to merge
Jun 20 02:08:13 Strangers-iPhone UCCommander[195] <Warning>: Done merging
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: ********* Server not authenticated *********
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: ********* We were not previously authenticated *********
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: ********* Clearing Conference **********
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onBroadcastNotificationReceived: kXmppDisconnectedEvent
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: onXmppDisconnected
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: VCRegistrationManager: disableVoip: 0
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: DisconnectAlarm: SparkService disconnecting, setting hasSMConnected to NO
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: UITabBarController: handleSIPCallFacilityPhoneDisConnectedEvent
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: NSUserDefaults Updated
Jun20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: Updating unread message count (null) : 0
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: photoDataForJID:MYLOGIN@127.0.0.1
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: vCardTempForJID:MYLOGIN@127.0.0.1
Jun 20 02:08:14 Strangers-iPhone UCCommander[195] <Notice>: shouldFetchvCardTempForJID:forJID: MYLOGIN@127.0.0.1
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  #2  
Old 06-20-2013, 09:59 PM
furrerm furrerm is offline
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In the XMPP field of One X Administrator, what do you have? A loopbak IP address, or an FQDN?
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  #3  
Old 11-14-2014, 09:20 AM
gsaute gsaute is offline
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Hi all,

I have same problem, Onex Mobile don't work ( inside, and outside of compagny)
"My buddy is offline"
I try to change IP address of MI presence ( FQDN, Public IP, IP Lan (with wifi) nothing work!

I'am in IPOffice v9 SP4

Regards
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