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Old 05-29-2013, 01:02 AM
ocecetka ocecetka is offline
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Default APC CTI Agent Login

We are facing an issue with an agent login. Agent could not log into the APC while he/she is logged on the phone with his agent Id. This was working before, but suddenly not.

problem is :
[2013/05/22 16:45:35.904] CLIENT --> AGTConnHeadset COrigID MoAgt 9 0
[2013/05/22 16:45:35.904] SERVER <-- AGTConnHeadset PAgent server 29243 9 2 0S28833
[2013/05/22 16:46:40.977] SERVER <-- AGTSystemError NAgent server 29243 0 2 1E70002,AGTConnHeadset_RESP(MAKECONN)

Does anyone had same issue ?
APC is CTI with Avaya CM. There is no blending setup.Agents are using managed jobs now.
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  #2  
Old 05-29-2013, 03:09 AM
dmecin dmecin is offline
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This is a basic time out connection error and can be caused by several things. Although most common reasons are:

1) extention is busy and can't receive any incoming calls - either you can try to restart it either check if after agents logs in to the telephone he is not automatically set to 2nd line

2) you have some network problems
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Old 06-04-2013, 01:21 AM
ocecetka ocecetka is offline
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Solved. Agent was in wrong AUX code and could not log into APC. When he changed the AUX to outbound calls (in our case nr.6) he was able to log in.

swif_ct.cfg
REASONCODE:6

but still .. this is strange because APC is not configured for agent blending.
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