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Old 01-12-2021, 12:44 AM
jtarjanyi jtarjanyi is offline
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Question ACCS AD - ACW activation
Is there any way to activate ACW only one click insted of click on ACW and select one of the ACW with activity code?

Our customer don't want to diferentiate ACWs so only one default is OK, but compared to IPOCC where there were a dedicated button for ACW the agent desktopk provided solution is more complicated.

Go Not Ready is clickable

https://pasteboard.co/JJJtOvm.png

Unfortunately ACW is not
Last edited by jtarjanyi; 01-15-2021 at 01:37 AM. Reason: Adding picture
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