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Old 08-13-2015, 08:47 AM
aliceguzman aliceguzman is offline
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Default WFO ACR Screen recording

We are currently evaluating the possible purchase of Screen Recording Licenses.

Can I export the screen recordings form the ACR?
If so, in which format?
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Old 08-21-2015, 01:37 AM
pmulya pmulya is offline
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Exporting of screen is not available as option in ACR. The reason being the screen content is stored as .scn format and there is no standalone player which would be able to play this file. The screen can only be played from the ACR webpage.
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Old 10-26-2015, 07:56 AM
rushm1 rushm1 is offline
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The only way to accomplish screen export would be to include Quality Monitoring via WFO. This requires additional server(s) and licensing.
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Old 11-20-2015, 09:04 PM
mark05 mark05 is offline
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ACR v12.1 has Advanced Export which can export both audio and video.


WFO Support - Telegram Group
(pass: support.avaya.com)

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acr, screen recording

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